Preguntas frecuentes
De dos a seis preguntas apiladas bajo un título, todas visibles desde el principio, cada una se abre por turno para mostrar su respuesta mientras se cierra la anterior, la abierta resaltada, y después una línea final, como dónde preguntar más: de 14 a 36 segundos. En nueve estilos, cada uno con los colores, fuentes, logo, presentador y fondo de su marca.
| ID de la plantilla | tpl_f0f3137d4129 |
|---|---|
| Sectores | Todos los sectores |
| Variantes | Corporate glass, Bento grid, Broadcast news, Editorial, Swiss grid, Neo-brutalist, Soft friendly, Clear civic, Hand marks |
| Feeds predefinidos | Ninguno |
Casos de uso
- Las preguntas que más hacen sus clientes, respondidas una tras otra.
- Qué llevar, cuánto cuesta, cuánto tarda: antes de una cita, una mudanza o una visita.
- Una línea final que indica dónde preguntar más.
Variantes
Una variante es esta plantilla con otro diseño, y existe en versiones: compilaciones inmutables, la más reciente primero. Un canal sigue la versión más reciente de su variante, salvo que esté fijado a una.
| Variante | Qué es | Versiones | Más reciente |
|---|---|---|---|
| Corporate glass | Tarjetas de cristal esmerilado sobre una aurora en los colores de su marca: tranquilo y premium. | 1 | 1.0.0 |
| Bento grid | Recuadros redondeados en los colores de su marca, cada uno con su propio movimiento: un aspecto moderno de producto. | 1 | 1.0.0 |
| Broadcast news | Un canal de noticias en sus colores: logotipo del canal en pantalla, rótulo inferior, teletipo y su presentador. | 1 | 1.0.0 |
| Editorial | Una página de revista con el tono de papel y la tipografía con serifa de su marca: cabecera, líneas finas y firma. | 1 | 1.0.0 |
| Swiss grid | Una cuadrícula estricta, tipografía grande y el color de su marca como único acento. Nada rebota. | 1 | 1.0.0 |
| Neo-brutalist | Bloques planos llamativos en sus colores con bordes gruesos y sombras duras. | 1 | 1.0.0 |
| Soft friendly | Formas suaves y tarjetas redondeadas en matices del color de su marca: cálido y cercano. | 1 | 1.0.0 |
| Clear civic | Pensado para leer: alto contraste, tipografía grande y sencilla y pasos numerados. | 1 | 1.0.0 |
| Hand marks | Una página limpia con un rotulador en sus colores: círculos, subrayados y marcas de verificación trazados a mano sobre una tipografía limpia. | 1 | 1.0.0 |
Qué acepta
Todas las variantes aceptan el mismo contenido, así que un documento se genera en cualquiera de ellas.
FAQ stack: a title over two to six questions stacked one under the other, each opening in turn to show its answer while the one before closes, then a closing line such as where to ask more. metaData is the post's title, descriptions and hashtags and is never drawn.
| Campo | Tipo | Obligatorio | Límite | Qué es |
|---|---|---|---|---|
clipData | group | yes | Clip data: Everything drawn: the title, the questions and their answers, the closing line, the source and the look. | |
clipData.kicker | text | up to 20 characters | Kicker: A word or two above the title, such as YOUR QUESTIONS. | |
clipData.title | text | yes | up to 80 characters | Title: What the questions are about. Shown from the first frame. |
clipData.questions | list | yes | at least 2, up to 6 | Questions: Two to six questions with their answers, in the order they open. All of them are shown from the start, one under the other, and each opens in turn. Each adds five and a half seconds. |
clipData.questions[] | group | Question | ||
clipData.questions[].question | text | yes | up to 90 characters | Question: As people ask it. |
clipData.questions[].answer | text | yes | up to 180 characters | Answer: The answer in a sentence or two. |
clipData.cta | text | up to 60 characters | Closing line: Shown once the last answer is open, such as where to ask more. | |
clipData.source | text | up to 70 characters | Source: Where the answers come from, at the foot. Drawn exactly as written: write its label too, as the template adds no word of its own. | |
clipData.styleWords | group | Style words: The few words some styles write into their own frame, each drawn exactly as written, in the language you write it in. A word left out is not drawn: no template adds a word of its own. The same keys in every format of the collections; each style draws only its own. | ||
clipData.styleWords.live | text | up to 16 characters | Live marker (Broadcast news): Written beside the light in Broadcast news' channel bug, such as LIVE. Left out, the light stands alone. | |
clipData.styleWords.byline | text | up to 12 characters | Byline (Editorial): Written before the presenter's name in Editorial, such as By. Left out, the name stands alone. | |
clipData.styleWords.functionKeys | list | up to 4 | Function keys (Data terminal): Data terminal's row of keys F1 to F4, one word each, in order, such as HELP, DATA, CHART and NEWS; the second is drawn held down, and a key that does not fit the row is left out. Left out, no keys are drawn. | |
clipData.styleWords.functionKeys[] | text | up to 12 characters | Key | |
clipData.styleWords.commandKey | text | up to 10 characters | Command key (Data terminal): The key at the end of Data terminal's row, in the rise colour, such as GO. Left out, none is drawn. | |
clipData.styleWords.realTime | text | up to 12 characters | Real-time light (Data terminal): Written beside the blinking light in Data terminal's status bar, such as RT. Left out, the light stands alone. | |
clipData.styleWords.messageLabel | text | up to 12 characters | Message window label (Data terminal): The tab on Data terminal's message window round the presenter, such as MSG. Left out, the window has no tab. | |
clipData.styleWords.pictureLabel | text | up to 12 characters | Picture panel label (Data terminal): Written in the strip along the top of Data terminal's picture panels, such as IMG. Left out, the strip stays empty. | |
clipData.look | group | Look: How the clip looks and moves within its style. The same switches in every format of the collections. Leave a switch out, or set it to the style's own, and the style decides. | ||
clipData.look.theme | enum | auto, brand, light, dark, bold | Theme: The style's own choice; your brand's own colours and background; a light or dark page tinted with your brand colour; or your brand colour as the page. | |
clipData.look.pace | enum | auto, calm, standard, punchy | Pace: How things arrive: the style's own rhythm, calm fades, a standard rhythm, or punchy slams and cuts. | |
clipData.look.corners | enum | auto, square, soft, round | Corners: The shape of cards, panels and marks. | |
clipData.look.align | enum | auto, start, centre | Text alignment: Where the text lines up. | |
clipData.look.logo | enum | auto, free | Logo: The style's own: the logo on the style's plate (a card, a disc, a badge) so it reads on any page. As it is: the logo whole, with no plate, frame or crop, for a logo made to stand on the page, such as one with a transparent background. As it is, make sure your logo reads on the page of the theme you choose. | |
clipData.look.logoSize | enum | auto, small, large | Logo size: Standard is the style's own size. Small draws the logo a fifth smaller, with its plate. Large draws it a quarter larger wherever the style has room for it, and at the standard size where it has none. | |
clipData.look.hideHeader | boolean | Hide logo and title: Leaves out the line at the top of the clip: your logo, the title line and the style's decoration around them, so the content starts at the top. To leave it out of every clip, switch Logo and title line off in your brand's settings. | ||
clipData.look.hideFooter | boolean | Hide footer line: Leaves out your footer line at the foot of the clip, with whatever the style draws only to carry it, so the content reaches further down. Your presenter and the source line stay. To leave it out of every clip, switch Footer line off in your brand's settings. | ||
clipData.look.pattern | enum | auto, none, dots, grid, lines | Background pattern: The fine texture behind the content. The style's own keeps what the style draws there, and some styles draw none. None leaves the background plain. Dots, Grid and Diagonal lines draw that pattern faintly instead, the same in every style, in the colour of your page. | |
metaData | group | Meta data: Everything about the post that is never drawn in the clip: its title, its description in four lengths, one per kind of platform, and its hashtags. Reelwire adds the brand's description, link and hashtags after it. Left out, the post text is generated from the clip data. | ||
metaData.title | text | up to 100 characters | Title: Used where the platform has a title of its own: Facebook Feed, LinkedIn, Pinterest and YouTube. Up to 100 characters, which every one of them takes. | |
metaData.captionTiny | text | up to 200 characters | Tiny description (Pinterest, Threads, X): Up to 200 characters. The brand's description, link and hashtags follow it within the platform's limit. | |
metaData.captionShort | text | up to 500 characters | Short description (Telegram, Threema, WeChat, WhatsApp): Up to 500 characters. The brand's description, link and hashtags follow it within the platform's limit. | |
metaData.captionMedium | text | up to 1500 characters | Medium description (Discord, Facebook Reels, Instagram, LinkedIn, Signal, Slack, TikTok): Up to 1500 characters. The brand's description, link and hashtags follow it within the platform's limit. | |
metaData.captionLong | text | up to 4000 characters | Long description (Facebook Feed, YouTube): Up to 4000 characters. The brand's description, link and hashtags follow it within the platform's limit. | |
metaData.hashtags | list | up to 15 | Hashtags: Written without the #. Up to 15, which every platform takes. | |
metaData.hashtags[] | text | up to 60 characters | Hashtag |
locales contiene otros idiomas: bajo cada código de idioma, las partes de clipData y metaData que cambian, superpuestas al contenido predeterminado, así que un idioma sin copia propia también se renderiza.
Una imagen es siempre un archivo de su biblioteca multimedia: media:// seguido de su ID o su nombre. Todo lo que la tabla no enumera se rechaza, y también todo lo que supera su límite, con un error 400 schema_validation que nombra el campo.
Pida a Reelwire, sin iniciar sesión, el JSON Schema completo, el documento con el que se valida su contenido:
curl "https://app.reelwire.io/v1/formats/template/tpl_f0f3137d4129?variant=Corporate%20glass&version=1.0.0"
JSON de entrega
Su propio sistema envía esto a uno de sus streams, POST /v1/stream, y cada canal que recibe ese stream lo genera con su plantilla. data es el documento descrito arriba; un stream con una asignación de campos vacía lo pasa a la plantilla sin cambios. Pruébelo primero con POST /v1/stream/validate, que responde igual sin publicar nada. Streams y feeds explica el resto, incluido cómo asignar en su lugar un documento con su propia forma.
{
"streamId": "st_your_stream_id",
"eventId": "01M2SQMKK3G1NVFXV31DCBVB95",
"occurredAt": "2026-09-23T07:00:00Z",
"locale": "en",
"data": {
"clipData": {
"kicker": "Your questions",
"title": "Moving your account to Kite",
"questions": [
{
"answer": "Seven working days. Your old bank closes the account and sends on every payment that still arrives there.",
"question": "How long does the move take?"
},
{
"answer": "Yes. Every direct debit and standing order moves with you, and we tell everyone who pays you.",
"question": "Do my direct debits move too?"
},
{
"answer": "Yes, until the day of the move. Your new card arrives three days before it.",
"question": "Can I use my old card until then?"
},
{
"answer": "Nothing. The move is free, and so is the account for its first year.",
"question": "What does moving cost?"
}
],
"cta": "Start your move at kite.example/move",
"source": "Answers from the Kite customer team",
"styleWords": {
"live": "LIVE",
"byline": "By",
"functionKeys": [
"HELP",
"DATA",
"CHART",
"NEWS"
],
"commandKey": "GO",
"realTime": "RT",
"messageLabel": "MSG",
"pictureLabel": "IMG"
},
"look": {
"theme": "auto",
"pace": "auto",
"corners": "auto",
"align": "auto",
"logo": "auto",
"logoSize": "auto",
"hideHeader": false,
"hideFooter": false,
"pattern": "auto"
}
},
"metaData": {
"title": "Moving your account to Kite: what people ask",
"captionTiny": "Thinking of moving your account to Kite? It takes seven working days, costs nothing and your direct debits move with you.",
"captionShort": "Thinking of moving your account to Kite? The four questions we hear most: the move takes seven working days, every direct debit and standing order moves with you, you can use your old card until the day of the move, and it costs nothing. Start at kite.example/move.",
"captionMedium": "Thinking of moving your account to Kite? These are the four questions we hear most.\n\nHow long does the move take? Seven working days. Your old bank closes the account and sends on every payment that still arrives there.\n\nDo my direct debits move too? Yes, every direct debit and standing order moves with you.\n\nCan I use my old card until then? Yes, until the day of the move.\n\nWhat does moving cost? Nothing. Start at kite.example/move.",
"captionLong": "Thinking of moving your account to Kite? These are the four questions we hear most, answered.\n\nHow long does the move take? Seven working days. Your old bank closes the account and sends on every payment that still arrives there, so nothing gets lost on the way.\n\nDo my direct debits move too? Yes. Every direct debit and standing order moves with you, and we tell everyone who pays you, from your employer to the tax office.\n\nCan I use my old card until then? Yes, until the day of the move. Your new card arrives three days before it, so you are never without one.\n\nWhat does moving cost? Nothing. The move is free, and so is the account for its first year.\n\nAnother question? Ask it in the comments and we will answer it, or start your move at kite.example/move.",
"hashtags": [
"faq",
"banking",
"switching",
"moneytips",
"kite"
]
}
}
}
La entrega no nombra ninguna versión: qué compilación la genera lo elige el canal, la más reciente de su variante o la que tenga fijada. eventId es un ULID que usted crea una vez por evento: enviar el mismo otra vez no cambia nada. occurredAt es cuándo ocurrió el hecho, no cuándo lo envió. locale es el idioma del texto en data, y data.locales contiene otros idiomas junto a él.