Commission and referrals

Every workspace owner is a Reelwire affiliate from the day they sign up, on every plan including Free. There is nothing to apply for: the Commission screen, under Referrals in the menu, holds your link, your code, your terms, what you have earned and everything you need to collect it. Only the owner sees it; a trial workspace has no Commission screen.

Your link and code

You hold two ways to refer somebody, and either one makes them your customer:

• Your link. Somebody who clicks it is remembered for 60 days, on every page of the website, so they can read around and sign up later, as long as they allow it: the website's cookie bar asks first (Referrals), and without a yes the link counts only for a signup in that same visit. There is also a link straight to the checkout, for a button or an email that should go directly to buying. Your promo code works whatever the visitor answered.
• Your promo code. Typed at the checkout, or in the Subscribe dialogue on the Plan screen for somebody who signed up on the dashboard, under Have a promo code?. A code wins over a link: if somebody followed another affiliate's link and then types your code, they are yours.

Your link counts wherever the person signs up afterwards: at the checkout, or on the dashboard's own sign-up page.

Both are letters and digits, 3 to 16 of them. Press Change link or code to choose your own. The old ones stop working the moment you save, so change them before you share them.

Only new customers count: a workspace that ever paid for a subscription, even one now back on Free, or that somebody else already referred, cannot be moved to you. Referring yourself does not count either: a customer that looks like your own business (the same company email domain, your tax number, or a card your own workspace uses) is held for a check, and its commission is shown as Held for a check until Reelwire has looked. We email you when that happens and when it is decided.

Your terms

The standard terms are:

Term	Standard
Your commission	25% of what each referred customer pays for their subscription
For how long	Each customer's first 12 months, counted from their first payment
Your customer's discount	10% off their first 12 months
Held before it can be paid	30 days after each payment
Payouts from	75 EUR

Commission is always a share of the net amount: what the customer paid for their subscription and extras after their discount, without VAT or other taxes. If they upgrade, your share grows with them. The services Reelwire sells beside its plans, such as content or design work, earn no commission. An Enterprise offer carries the price agreed with us: no referral discount is added when your customer accepts it, and your share is of what they pay. Money given back takes back the commission it earned, in the same share: a refund, a credit note or a chargeback. A chargeback Reelwire wins gives it back to you.

Your commission is counted in euros, wherever your customers are. A customer who pays in another currency, pesos or dollars for example, earns you the same share: the net amount of each of their invoices is converted into euros at the reference rate the European Central Bank published for the day it was paid, or the last day before it with one, and your share is of that.

Reelwire can agree individual terms, a higher share or a longer period, with somebody bringing a large audience; ask through the contact page. When yours differ, the screen says so and shows your own percentage.

Under the terms, a white panel shows your details: your name and address, whether you are a company, self-employed or a private person, any VAT or tax number, whether you charge VAT, where Reelwire's check of them is (being checked, approved, or what needs changing), and a supporting document if you sent one. Update your details opens a dialogue filled in with what you gave last time: who you are, your name, your address (street and number, postal code, city, country), any VAT or tax number, a switch for charging VAT on your commission, and a switch agreeing that Reelwire issues the payout statement for each payout on your behalf. You can also upload a supporting document (PDF, JPEG or PNG) there, and Save keeps the details. Download the agreement (PDF), beside it, gives you the full affiliate agreement at once, made out to those details and filled in with your link, your code and your terms; before you have given any details it opens the dialogue first. Reelwire checks your tax details before the first payout, and again whenever you change them, and emails you when they are approved or what to change if they are not.

No payout is possible until you have downloaded the agreement once, which the card says in amber until you have; afterwards it says when you downloaded it and who it is made out to. Download it again whenever your details change.

Earnings

The card says how many customers came through your link or code, then shows four figures (five while a check holds some), a chart and a table:

• Held for 30 days: earned, and waiting out the time a refund or chargeback usually arrives in.
• Held for a check: only while there is some: commission from a customer Reelwire is checking.
• Available: yours to request.
• On its way: in a payout you have requested.
• Paid out: everything paid to date.

The chart is a line of commission per month, at 0 EUR for a month with nothing earned, with the number of new customers over each month's point. The table lists each month, newest first: new customers, customers who paid, the net revenue, your commission, and where that money is now (held until a date, available, on its way, or paid on a date). Search it by month or payout, order it by month, commission or new customers, and page through it.

Getting paid

1. Reach 75 EUR available. We email you when you do.

2. Give your details and download the agreement, under Your terms, if you have not yet.

3. Wait for Reelwire to approve your tax details. The panel says where the check is.

4. Request the payout. Payouts are never made by themselves: press Request payout of the amount available. A single-use link opens in a new tab: give the bank account it should be transferred to, tick that the details are right, and confirm. Reelwire transfers the amount in euro by international bank transfer (SWIFT) within 14 days, and emails you when it is paid. The link asks for:

   • ABA or BIC/SWIFT: your bank's ABA routing number if it is in the United States, otherwise its BIC/SWIFT;
   • Transit, IBAN or CCI: your account as your bank gives it for transfers from abroad (the IBAN in Europe and much of the world, the CCI in Peru, the transit and account number in Canada, or the account number). In Mexico, your CLABE, and then no ABA or BIC/SWIFT is needed;
   • the account holder's name, country, province where there is one, city, postal code, street and number;
   • a reference for the transfer, if your bank or accountant asks for one.

   The next payout link starts with the account you gave last time. An international transfer can take a few working days to arrive.

Transfer costs are yours

Reelwire transfers exactly the amount of the payout, and nothing more. Every cost of the transfer, the fees of your bank and of any bank in between and the cost of converting the euros, is taken from that amount on the way, so less can arrive. These costs vary from country to country and from bank to bank, and it is your responsibility to find out and check them for your account before you request a payout.

• Outside Mexico: give a bank account in the country where you are, at a bank that receives international transfers (SWIFT). International transfers are not made to neobanks or other app-only accounts; a payout requested to one is refused, and its amount goes back to Available.
• In Mexico: the payout is a standard national transfer to your CLABE, in Mexican pesos at the exchange rate Banco de México publishes for the day of the transfer (tipo de cambio FIX). Reelwire files a CFDI for it and emails it to you as a PDF; the payout statement is then an overview, not a self-billed invoice.

The link works exactly once. If you close it before using it, press Collect payout in the table for a fresh one; the old link stops working. A link nobody uses expires after 14 days and the money goes back to Available. You declare and pay your own taxes on your commission.

Payouts and statements

The Payouts card, there once you have requested one, is a table of every payout, searched, ordered by date or amount and paged: when it was requested, its amount, where it is (waiting for your bank account, being transferred by Reelwire, paid on a date, did not go through, or link expired unused) and the account it goes to, by its holder and its last four characters. Once a payout is paid, it has a payout statement: press Statement (PDF) on its row to download it, numbered such as RW-AP-000001, with Reelwire's logo, name and slogan at the top and bottom of every page. Reelwire issues it on your behalf, from the tax information you gave, and it lists each payment you earned on (by customer number, never by name), anything taken back or corrected, and the total paid. Statements are numbered in one sequence.

If you close your workspace

Deleting your workspace ends the agreement: your link and code stop working, and payments made after that earn nothing. What you earned before then is kept and stays payable for 12 months: ask for it through the contact page, and Reelwire transfers it to the bank account you give. After 12 months, whatever was not asked for lapses.