Plan, allowance and billing

Three screens under Subscription in the menu, Allowance, Plan and Billing, and only the first is open to everybody.

Allowance

How much of each thing is left, and where the ceiling comes from. Every member of the workspace can read it, because "have we run out of renders" is a question about the day's work rather than about money.

There is one card per allowance your plan actually has: videos, storage, connected accounts, seats and syndication participants, which counts the Syndication participants who can receive something (a confirmed address or a webhook that answered its test; a blocked one does not count), and which is also how many syndication groups you can have. An allowance your plan does not include is not drawn, because a meter reading nought of nought is a question about something you do not have.

Each card breaks the ceiling into Included in the plan, what you added (Additional videos, and so on) and anything Added by Reelwire. That matters when the number is not what you expected: the three parts say which of them to change. For the owner, a Get more button under a card, such as Get more videos, goes straight to the matching extra on the Plan screen. Syndication participants have none, because more of them are agreed with us rather than bought (see Extras on Enterprise).

Videos start again every month on the day of the month your workspace was created, which need not be the day your plan renews, and what is not used does not roll over. Storage counts your media, brand files and rendered clips together; the media library shows how it splits between them. Connected accounts counts the platform accounts Reelwire posts to itself through Zernio, the posting service, two channels posting to one account counting once (see Connected accounts).

One video is one unit of the allowance. A post going to three channels in three languages is three videos, because it is three files drawn.

A video in the ordinary pipeline is counted when it is queued, not when the file lands, so the allowance cannot be run past by queueing more than it holds; it still counts if its render then fails. A clip made with Create clip in Clip studio, including the films a brand's Create one with Reelwire makes, is counted only once it succeeds, so a cancelled one costs nothing.

The small indicators at the top right of other screens are the same numbers seen where they bite. The ? beside each one lands on the matching card here.

Plan

The owner's screen, and the only one that can take the product away from everybody else.

From the top, the screen holds four cards: What you pay, your next invoice line by line and when it falls; Base plan, the four tiers; Additional allowance, what can be bought on top; and Billing term.

There are four tiers, and your plan is invoiced once per billing cycle. Each tier's card lists what it includes: videos a month and what one video works out at, storage, the seats (or one person), the ready-made feeds by kind (evergreen on every plan, live data from Individual, official data, no AI on Enterprise), the API and MCP, from Small business Approval before anything goes out and Free setup by our staff, and on Enterprise Four eyes, Two approvers per channel, Sealed compliance record, kept ten years, Audit export, checkable without Reelwire, Read-only auditors, taking no seat, Your workspace's own audit log, syndication and priority rendering. The tier you are on reads Your plan.

Enterprise has no price on its card and no button to choose it. Its price and what it includes are worked out with you, so the card shows none and offers Contact us, which opens our contact form in a new tab. Tell us what you need, and the offer we make you appears on that card for you to accept: see Enterprise below.

Moving up takes effect at once and is paid for at once: the difference for the rest of the cycle is charged to the card on file there and then, as an invoice of its own, and if the card is declined nothing changes. The Upgrade dialogue lists what you get from today and what is charged now, and Switch to this plan makes the move.

Moving down starts on the next charge date, because the period you are on has been paid for, and nothing is refunded or credited for it. The Downgrade dialogue lists what you lose from that date, and Schedule this change books it.

From Free, the button on a paid tier is Subscribe. Its dialogue takes a promo code under Have a promo code? and says what the code is worth before you pay (see Commission and referrals). It opens the payment in a window of its own, and the Plan screen changes by itself the moment the payment goes through. Closing that window does not cancel anything, and nothing is charged until the payment is made.

A change waiting for its date can be called off. The tier it goes to reads Your next plan, with the date it starts, and What you pay shows what is changing and when. Keep everything as it is there calls off everything waiting; Keep this plan, on the tier you are on, calls off only the change of tier; Keep this allowance, on an extra being given back, keeps that extra; and Keep yearly billing, under Billing term, calls off a move back to monthly.

If Reelwire has stopped your workspace, its tier reads Your plan, cancelled: everything set up in it is untouched, nothing runs, and Resubscribe puts you back on the same plan at once.

If your bank asks you to confirm a payment (3D Secure, common with European cards), the Plan screen opens Stripe's page for that invoice in a new window, where your bank's check runs. The change is made the moment you confirm it. Until then nothing changes, a panel at the top of the Plan screen offers Confirm the payment and Cancel this change, and a payment left unconfirmed for 23 hours is cancelled without charging anything. While one waits, no other change to the plan can be made.

Your price stays yours. If the price of a tier changes, you keep paying the price you moved to it at, for as long as you stay on that tier. The new price applies when you change tier.

Tier	What it adds
Free	Evergreen ready-made feeds, the Post composer, custom feeds and Reelwire Pocket, with the API and the MCP server. One person.
Individual	Live data ready-made feeds, more of the render allowance, posting automatically through a posting service with one connected platform account, and extra videos to buy on top.
Small business	A team, and approval before anything goes out: a channel can hold every post, and every change to one, for a person. Three connected platform accounts. Free setup by our staff: write to us, and turn on Reelwire staff access so they can work in your workspace.
Enterprise	Official data ready-made feeds, with no AI at any step. Four eyes (nobody approves their own post) and two approvers per channel where you ask. The sealed compliance record, kept ten years, its audit export checkable without Reelwire, read-only auditors taking no seat, and your workspace's own audit log. Syndication and priority rendering. Agreed with you rather than chosen here: see Enterprise.

The API and the MCP server are on every tier, Free included. What a tier sells is render allowance, storage, seats and the screens above, never whether the product can be driven from your own code. A key on Free carries the same permissions as a key on Enterprise and reaches the same endpoints, and an assistant on the MCP server is that key with better manners.

There is no Cancel button, and that is not an oversight. Free grants exactly what a cancelled workspace granted, so the product had two names for one place. Moving to Free is how you stop paying, and it gives up nothing that was set up here: channels, brands, sources and media stay where they are. Only connected platform accounts go, 30 days later.

Before a downgrade lands, the dialogue lists what you lose and names only the things you actually hold. Nothing is deleted by a downgrade. Over the storage ceiling, uploads are refused until you are under it again; over the seats, nobody is signed out; over the connected accounts, the accounts connected first go on posting and the newest stop until one is disconnected or more are added. On Free, which includes none, they all stop posting from that date and are disconnected 30 days later: the owner gets an email a week before, and choosing a plan again before that day keeps them. Moving to a tier without a team, Individual or Free, means your colleagues can no longer use the workspace from that date: nobody is deleted and nothing they set up changes, and moving back up lets them in again. It also ends approval: posts, and changes to them, go out without waiting for a person, and anything already waiting can still be decided. Leaving Enterprise ends the compliance record: nothing new is recorded, auditors lose their access, and what was recorded is kept 90 days for a last export, then deleted (see Compliance). It also ends the price and allowances agreed with you (see Leaving Enterprise).

Below the tiers is what can be bought on top of a paid tier: Additional videos, storage and connected accounts, seats from Small business, and syndication participants on Enterprise (see Extras on Enterprise). Free has nothing to buy. Videos are sold as a block you move between sizes, because giving back half a block is not something anybody can ask for; past the largest block, Higher volume asks you to get in touch for an agreement of your own. The others are quantities that add up. Extras follow the same rule as tiers: adding one applies at once and the rest of the cycle is charged at once, and giving one back takes effect on the next charge date.

Moving to Free ends the subscription on the next charge date, with nothing more to pay.

Refunds are not made on this screen. A first payment for a paid plan is refunded in full if you ask within 14 days of it and the workspace has used no more of its allowance since then than Free includes in a month; the rest, renewals and extras included, is in the Refund Policy.

Card, billing address, VAT number and past invoices can be managed on Stripe's own page from the Billing screen. Plan changes are only made here, so they always follow the rules above.

Deleting your account also removes you as a customer at Stripe, together with any saved card. Invoices already issued are kept, because they are accounting records.

At the foot, Billing term switches between monthly and yearly. A year costs ten months, so two are free. Going yearly starts a new yearly cycle today and is invoiced today, less what was left of the month you had paid for; going back to monthly takes effect when the year ends, because the discount is what paid for the commitment. It is the charge that becomes yearly, not the allowance: videos still arrive a month at a time. While another change is waiting for its date, going yearly waits until that change has landed or been called off. On Free, nothing is charged either way, and the switch only changes whether the tiers are shown by the month or by the year.

A trial workspace has neither of these two screens. Nobody bought it and nobody is charged for it, so there is no subscription for them to change.

Enterprise

Enterprise is agreed with you rather than chosen from a list. The price, what the plan includes for your workspace and how you pay are settled with us, and we write them down as an offer for your workspace. Until then its card shows no price, on the Plan screen as on the website and at the checkout, only Contact us.

Your offer

Once we have agreed what you need, we send the offer, and the owner gets an email, Your Enterprise offer is ready, with its terms and a button to the Plan screen. The Enterprise card there then reads Your offer, with its price, and View your offer opens it. An offer says:

• The price, before tax, by the month or by the year. A year costs ten months, as on every plan.
• What the plan includes for you: videos a month, seats besides the owner, syndication participants, storage and connected platform accounts (nine, unless we agreed another number).
• What each extra costs you: more videos, seats, storage and connected accounts, which you can add yourself. Where a price differs from the list price, the list price is shown beside it.
• How you pay: by card, or by invoice, payable within the number of days agreed (30, unless we agreed another number with you).
• Until when it stands: 30 days, unless we agreed otherwise. After that the card says Contact us again, and we can send you a new one.

There is only ever one offer to accept: a new one from us replaces the one before. Everything Enterprise opens comes with it: approval, the sealed compliance record with its exports and auditors, syndication and priority rendering.

Accepting it

The owner accepts the offer in its dialogue. What happens then depends on how the offer is paid and on whether you already pay for a plan, and the dialogue says which before you press anything:

• By card, with no paid plan yet. Accept and pay opens Stripe's checkout in a window of its own, where the first month or year is paid by card. Enterprise starts the moment the payment goes through, and renews on the same date after that.
• By card, on a paid plan. Accept this offer moves you to Enterprise at once, like any move up: the difference for the rest of this billing period is charged now to the card on file, as an invoice of its own, and from the next renewal the agreed price is your regular invoice. If the card is declined, nothing changes, and if your bank asks you to confirm the payment, it works as it does for any move up.
• By invoice, with no paid plan yet. Your invoices are made out to your billing details, and Stripe works the tax out from your country, so these come first: Enter billing details opens Stripe's billing page, and the dialogue shows them once you are back. Then Accept this offer starts Enterprise at once. Your first invoice arrives by email within the hour, payable within the agreed days, and every renewal after that is invoiced the same way.
• By invoice, on a paid plan. Accept this offer moves you to Enterprise at once, and from then on Stripe emails your invoices instead of charging the card. The difference for the rest of this billing period is invoiced today.

Accepting an offer adds no referral discount or promo code: its price is the one agreed with you.

If you already pay for a plan, on a different billing term from the offer's, the usual rules apply. An offer billed yearly starts a yearly cycle today, as going yearly always does, and cannot be accepted while something else, such as an extra being given back, is waiting for its date. An offer billed monthly leaves the year you have paid for running, and moves to monthly when it ends. Accepting calls off a move to a smaller plan that was waiting.

A new offer while you are on Enterprise

When we agree new terms with you, a new offer replaces your current one once you accept it. More of anything applies at once. A lower price is not charged or credited for the period you have already paid: nothing is charged when you accept, and the new price is your invoice from the next renewal. Where the new offer includes less than you have now, such as fewer videos or seats, you keep what you have until the renewal and the smaller numbers apply from then. The offer's dialogue lists each of them with its date before you accept, and afterwards the bill on this screen lists them until that date. They were agreed with us, so Keep everything as it is does not call them off. An offer that starts a yearly cycle today applies in full at once, since a new period begins.

Paying by invoice

With an offer paid by invoice, Stripe emails every invoice to you, payable within the agreed days, and nothing is taken from a card: the renewal, and the invoice of its own that adding an extra or going yearly raises at once. Where this page says something is charged now, for you it is invoiced now, and the screen says so too. An invoice not paid in time is chased by Stripe, and a subscription Stripe ends because its invoices were not paid ends like any other, on Free.

Extras on Enterprise

For as long as you are on Enterprise, the allowances and the extra prices in your offer apply. You add more videos, seats, syndication participants, storage and connected accounts yourself, under Additional allowance, at the prices in your offer, and they work like every other extra: added at once and charged at once (or invoiced, if you pay by invoice), and given back on the next charge date.

You can add seats and syndication participants even where your offer includes none. Without any, Team and Syndication are not in the menu, and the first one you add brings the screen back.

Leaving Enterprise

Moving to a smaller plan is up to you, on this screen, like any move down: it starts at the end of the period you have paid for, and can be called off until then. From that date the smaller plan's own allowances and list prices apply, and what was agreed with you ends with Enterprise. Coming back to Enterprise later is a new offer.

A workspace that pays by invoice is still invoiced on the smaller plan, until its subscription ends. Moving to Free ends it, and a paid plan after that starts at the checkout, by card.

Billing

The owner's screen as well: the payment method, the address your invoices are made out to, and every invoice so far.

Three cards: Payment method, Billing address and Invoices. The card and the billing address are the ones you gave Stripe when you paid, brought back here so the screen can show them. Change payment method (or Add payment method, where there is none) and Update billing address open Stripe's own page in a new window, and this screen reads the change when you come back to it. Changing the address applies to invoices from here on; ones already issued keep the address they were sent with, because a document that changes after the fact is not a record of anything.

The invoices are Stripe's. Reelwire does not raise documents of its own: Stripe numbers them, addresses them, itemises the tax and hosts both a web page and a PDF. Invoice on a row opens Stripe's copy, which is the same document your accountant would get from us and goes on working years later. Receipt, beside it once the card has been charged, opens the proof of payment.

Prices are before VAT. The figure on the plan cards, marked with an asterisk, is what Reelwire is paid. VAT is charged according to your location, as its own line on every invoice, and the checkout shows the total before anything is charged.

A VAT number or RFC can be given on one optional line at the checkout, or later on Stripe's page from the Billing screen, and is then printed on your invoices.

Invoices are searched with one box rather than four filters, and it matches what is printed: the formatted date and the formatted amount as you see them, the invoice number and the description. They can be sorted by date, invoice number, description or amount, newest first to begin with.

A workspace billed in Mexico sees a note above the invoices on how to ask for a CFDI, and by when.