Your profile
Your own account: your name, your workspace's industries and what your AI assistant knows about your workspace (on a plan with a team, the owner and colleagues holding Administration find both under Team), the emails you get, your password, two-factor sign-in, and the end of it. Profile, under My account in the menu, is the one screen everybody has, on every plan, with no permission needed. A permission is granted by somebody, and there is nobody to grant a person their own name.
Your name
A name is shown beside your email address, never instead of it. The address is always there, so a name only adds to it, and leaving it empty is a real answer rather than a gap.
Set your name (or Change your name, once there is one) is all it takes. If whoever added you to the team typed a name for you, this is where you change it, and yours wins.
Your industries
What your workspace makes videos about: Finance, Tech and industry, Public bodies, Real estate, Pharmacies or Others, one or several. It decides which feeds and templates Reelwire offers you, on the Ready-made feeds and Clip studio screens. Others is for everybody else, such as shops, creators, restaurants and clubs: switched on, it adds what Reelwire made beyond the five named industries.
A new workspace is in every industry, until its owner chooses here or an AI assistant's setup settles it. Change your industries on this card opens the switches, one per industry with what it covers under its name, to change them at any time, and at least one stays on. A choice made here is never changed afterwards. Taking an industry away changes what you are offered from then on: a feed a channel already listens to, and a template already in use, stay where they are.
It is one answer for the whole workspace, so only the owner can change it. Everybody else in the team sees it here, with the note that only the owner can change it. Where your plan has a team, the owner and colleagues holding Administration find this card under Team instead.
Your time zone
Every time the dashboard shows or asks for is in your own time zone: the Schedule, the time of a post in Post composer, when a key expires, a planned silence on Stop everything and the times of a feed's release schedule on a channel. A new profile starts with the zone of the browser it first signs in from, so there is nothing to set at first.
The Your time zone card shows the zone in use, a name such as Europe/Berlin. Change your time zone opens a dialogue with a searchable list under Time zone. Saving reloads the page, so that every screen shows its times in the new zone. The zone is yours alone: it changes nothing for anybody else in the workspace. Times that Reelwire sends to other systems, such as the API and the publish webhook, stay in UTC for everybody.
What your AI assistant knows
When an AI assistant sets your workspace up with you, Reelwire keeps what it learns about you and your business on the workspace, so the next conversation carries on from there (Coming back). This card shows it in up to three parts, and only facts about you and your business: your brand, your channels and your posts are what the workspace itself shows. It is the same for everybody in the workspace. Where your plan has a team, the owner and colleagues holding Administration find it under Team, because every colleague's AI assistant reads the same; everybody else reads it here, on their profile.
- Your business: what your business is, what it offers, for whom and where, and the website or profile it was read from. Reading your website, here or in a Reelwire Pocket, starts it, and your assistant adds what it learns. A new pocket's first question starts from it.
- Quick guide: what your assistant's quick setup learnt about how you work, such as whose name your videos go out in, where you post today and how often you would like to post.
- Step by step guide: what the step by step setup learnt, which is more: who the videos speak for, whether somebody checks your posts, the rules every post keeps. Where it answers what the quick guide answered, its answer takes the place.
Each part says who told it and when: you, a colleague by name, somebody from Reelwire who set your workspace up with you, or an API key. Your own role is not kept, as it is yours and not the workspace's: your assistant asks it in the conversation where it matters.
The card only shows what is kept. Change what your AI assistant knows, under it, opens everything you can do with it in one place. Give your website or a profile and press Read website: Reelwire reads it and writes what your business is about, for you to change and add to before Save keeps it. Some websites do not let a program read them, or say too little: then you write it in your own words.
Each part has a button of its own there that makes Reelwire forget it, and Forget what your AI assistant knows all of it, after you confirm. Your next conversation then begins as if you were new. Your brands, channels, posts and videos stay as they are. You can say the same in the conversation: "Forget what you know about me." Change what your AI assistant knows is there for the owner and for colleagues holding Administration. Everybody else sees what is kept here.
Reelwire staff access
Whether somebody from Reelwire may work in your workspace, to help you set it up. The owner of a workspace has this card, and Change staff access holds the switch, yours to change at any time. It starts on for a workspace Reelwire set up with you, and off if you signed up yourself.
While it is on, a member of Reelwire's staff chosen for this work can work in your workspace, in the dashboard or through their own AI assistant, as a colleague holding Operations would: brands, channels, content sources, media and posts. They stay signed in as themselves, so you are not signed out and they never hold your password. Posts they schedule go out at their time on your channels, after approval where a channel asks for it, and count against your allowance as your own do when they come due. Only what they render on the day they are working in your workspace does not.
They cannot see or change your plan, billing, team, API keys or webhook. They cannot approve posts, read the compliance record or press Stop everything, and they cannot resend, update or take down what already went out.
You know when it happens. You get an email on each day somebody starts working in your workspace, the card lists who worked there, on which day and how, and every change is kept in your workspace's records under their name. On Enterprise you read those on Compliance, in the audit log.
Turning it off ends a visit at once. What they already changed stays.
Email preferences
What Reelwire emails you, in two groups, worded for you: the card lists what reaches you, which for a colleague is not what reaches the owner. The first always arrives (for the owner Your account, your money, your posts, for a colleague Your account and your work): your account, and whatever your permissions let you act on, such as a post handed over to you or posts waiting for your approval. Plans and invoices are in it only for the owner. The second is optional, and Change your email preferences switches it off or on again: for the owner, News, tips and offers (tips, the monthly summary, new templates and feeds, offers and the occasional note from the founder); for a colleague, Occasional notes, the first-video and colleague-not-joined notes their permissions bring. Switched off, it leaves the card. The link at the foot of every optional email switches off the same thing. If you signed up yourself, it starts as you left the switch on the sign-up form, Send me occasional emails about Reelwire; a colleague added on Team starts with it on.
The choice is yours alone: it changes nothing for anybody else in the workspace. Somebody whose permissions bring no optional email is told so, and has nothing to switch. Which email goes to whom is on Team.
Changing your password
There is no old-password field and no new-password field. Send password reset email sends a link to your address, and you set the password from there. The link works once, for 60 minutes.
That is deliberate: being signed in already proves the old password, and the emailed link is the safety property. A session left open on an unattended machine cannot be turned into a changed password without also reaching your mailbox.
Setting the new password signs you out in every browser, and an email tells you the password was changed, so a change you did not make does not go unnoticed.
A trial account that signs in with a login Reelwire generated, rather than an email address, has nowhere to send the link; the card says so, and a new password comes from Reelwire.
Signing in with Google
Sign in with Google, under Login on the sign-in screen and on the checkout's account step, signs you in with your Google account instead of your address and password. Google tells Reelwire which Google account it is and its email address, and nothing else: no name, no picture, no contacts.
- A profile you already have is joined to your Google account the first time you use the button, as long as the Google account's address is the one you sign in to Reelwire with and Google can vouch for it: a Gmail address, or an address of your company's Google Workspace. Any other address signs in with its password, as before.
- A new profile: pressing Sign in with Google with a Google account Reelwire does not know yet makes your profile and its workspace there and then, and you are signed in, as the line under the button says; doing so accepts the terms and conditions. An address Google has verified counts as confirmed at once, with no email to wait for. Our occasional emails start switched off; turn them on under My account.
- Sign up with Google on Create profile does the same and takes that screen's switch for the occasional emails with it.
Two-factor sign-in, where you switched it on, still asks for the code after Google. A profile made with Google has no Reelwire password of its own. To delete it, Confirm with Google takes the place of the address and the password (see below). The other places that ask for a password (copying a key again, managing two-factor sign-in) say so, and Send password reset email above sets one.
Two-factor sign-in
A second step when you sign in: after your password, the six-digit code an authenticator app on your phone shows, such as Google Authenticator, Microsoft Authenticator or 1Password. Somebody who learns your password still cannot get in. It is your own choice, on every plan, and changes nothing for anybody else in the workspace.
Switch on two-factor sign-in opens a dialogue in two steps:
- Scan the QR code with your authenticator app. On the same phone, copy the key under it into the app instead. Then type the six digits the app shows for Reelwire, and Switch on.
- Keep your recovery codes. Ten codes, each of which signs you in once in place of the app's code, for the day your phone is not to hand. They are shown this once: Download as a text file or Copy all, and keep them apart from your phone.
From then on, signing in asks for the code after the password, in the dashboard, in the checkout and wherever else you sign in to Reelwire. The card says it is on and how many recovery codes are left. An email tells you whenever it is switched on or off, so a change you did not make does not go unnoticed.
Manage two-factor sign-in makes ten new recovery codes (your password confirms it; the old ones stop working), or switches it off (your password and a code from the app, or a recovery code).
Lost your phone? Sign in with a recovery code, switch two-factor sign-in off here, and set it up again on the new phone. Lost the recovery codes too? Write to contact@reelwire.io from the address you sign in with: once satisfied it is you, Reelwire switches it off for you, and you are told by email.
Deleting your profile
Only the owner of a workspace has the Delete user profile card. A team member's profile belongs to the workspace that added them, so it has no delete card: whoever manages the team removes it on Team.
It asks for your email address and password again, and for two separate agreements, because a session is not proof of anything worth this. Initiate user profile deletion then does it.
A profile made with Google has no password, so the dialogue offers Confirm with Google instead of the address and the password: Google asks which account, and you come back to the dialogue with the profile confirmed. Then switch on both agreements as usual.
Deleting the owner's profile deletes the workspace. Every channel, brand, content source, credential, rendered clip and published post goes, and so does every colleague's account. Clips already posted to a platform stay where they are. You are signed out at once.
A running paid plan blocks it. The form is replaced by the reason rather than sitting above a button that was never going to accept it. Move the workspace to Free on Plan first. The paid plan runs to the end of the period you have paid for, and the profile can be deleted once it stops on the charge date. A change already asked for still counts as running, because until the date arrives the workspace still holds its allowance and the change can still be called off.
Deleting also removes you as a customer at Stripe, together with any saved card. Invoices already issued are kept, because they are accounting records. It ends your affiliate agreement too, while commission you earned before stays payable (see Commission).
Reelwire's own staff have no delete card: they are removed by Reelwire. A trial account sees the card with the reason on it and the button greyed, because somebody on a trial may reasonably come looking for the way out: a trial belongs to Reelwire, and is removed by Reelwire.